Shipping and delivery

Where we deliver

Delhi.

If you are outside that area, call us before ordering. We can often arrange something for a large order, and we would rather tell you honestly in advance than take an order we cannot fulfil.

How long it takes

• Items in stock: 2 to 5 working days.
• Made to order and custom wood: 3 to 5 weeks. We confirm a date once the work is scheduled.

These are honest estimates, not guarantees. Furniture is bulky and delivery depends on traffic, access and weather. If something is going to be late we will call you rather than let the date pass in silence.

What delivery costs

We do not charge for delivery. We do not arrange transport ourselves at the moment, so delivery is arranged with you after you order and we will contact you to do that. We add no delivery charge of our own.

Whatever applies to your order is shown in the basket before you pay. Nothing is added afterwards.

Who delivers

Delivery is arranged with you after you order, and we will contact you to do that. We do not run our own transport at the moment.

On the day

• We call ahead to confirm someone will be there.
• Someone aged 18 or over must be present to receive and sign for the delivery.
• Please check the item before you sign. Tell us about visible damage within 48 hours, with photographs, so we can help you claim against the transport company.
• Tell us in advance about stairs, a narrow lift, or restricted vehicle access, so we bring enough people.

If nobody is home

If a delivery cannot be completed because nobody is there to receive it, we will contact you to arrange another date. We do not add a charge of our own for this.

Please make sure the address and phone number on your order are right. We deliver to the address you gave us, and we cannot change it once the vehicle has left.

Damage in transit

Loss or damage in transit is the responsibility of the transport company, not ours. If an item arrives damaged we will repair or replace it, and we will help you claim against the transport company. Tell us within 48 hours of delivery; the Terms set out what happens then.

Questions about a delivery

Call +91 98101 07797 or message us on WhatsApp, 9:00 AM – 8:00 PM.