Grievance redressal
If something has gone wrong, this is who to tell and how long we will take. Last updated 16 September 2026.
Grievance officer
- Name: Dheeraj Mahendiratta
- Designation: Proprietor
- Email: elitefurnishers@gmail.com
- Phone: +91 98101 07797
- Post: Shop No. 1, Opposite Block 7, Old Double Storey, Vikram Vihar, Lajpat Nagar IV, New Delhi 110024
We acknowledge every complaint within 48 hours and give you a reference number. We aim to resolve it within one month of the day you raised it, as the Consumer Protection (E-Commerce) Rules 2020 require. If we need longer we will tell you why, and when to expect an answer.
How to raise a complaint
Use whichever suits you. All of these reach the same person.
- Phone: +91 98101 07797 during shop hours, 9:00 AM – 8:00 PM. Fastest for anything urgent.
- Email: elitefurnishers@gmail.com. Please include your order number.
- WhatsApp: +91 98101 07797, useful for sending photographs of a damaged item.
- In person or by post: Shop No. 1, Opposite Block 7, Old Double Storey, Vikram Vihar, Lajpat Nagar IV, New Delhi 110024.
It helps us if you give your order number, what happened, and what you would like us to do about it. Photographs help a great deal for anything damaged.
What happens, and when
- Within 48 hours: we acknowledge your complaint and give you a reference number.
- Within one month: we resolve it, or explain why we cannot and what happens next. This is the limit the Consumer Protection (E-Commerce) Rules 2020 set, and we treat it as a limit rather than a target.
- Throughout: quote your reference number and any of us can find your case.
If you are not satisfied with our answer
Ask for it to be escalated to the proprietor, Dheeraj Mahendiratta, who will look at it again personally.
If you are still not satisfied, you have rights that do not depend on us at all:
- National Consumer Helpline: call 1915, or use consumerhelpline.gov.in.
- District Consumer Disputes Redressal Commission: you may file where you live or work, not only where we trade. Complaints can be filed online at edaakhil.nic.in.
- Personal data concerns: the Privacy page explains how to reach us and the Data Protection Board of India.
We would rather settle a problem ourselves, but we will not stand in the way of you using any of these.